Skip to content These Terms and Conditions (“Terms”) set out the basis on which Weight and Mind Academy provides online nutrition, lifestyle and behaviour change support services.
By booking, purchasing or participating in any consultation, package or programme offered by Weight and Mind Academy, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
Weight and Mind Academy provides online nutrition, lifestyle and behaviour change support designed to help individuals develop sustainable habits, improve their relationship with food and create long-term lifestyle changes.
Services are delivered online via Zoom and are designed to provide education, guidance, accountability and personalised support.
Weight and Mind Academy is operated by an individual practitioner providing nutrition and psychodietetic support.
Contact Details
Weight and Mind Academy
29 Heol Islwyn
Fforestfach
Swansea
United Kingdom
Email:
contact@weightandmind.co.uk
Website:
https://weightandmind.co.uk
Telephone:
+44 7821 924844
For the purposes of these Terms:
“Client” means any individual purchasing or participating in services provided by Weight and Mind Academy.
“Consultation” means an individual online appointment provided by Weight and Mind Academy.
“Package” means a structured support package consisting of consultations and additional support elements.
“Programme” means the Weight and Mind Programme or any future structured group programme offered by Weight and Mind Academy.
“Services” means all consultations, packages, programmes, personalised diet plans, educational materials and support provided by Weight and Mind Academy.
Weight and Mind Academy provides:
Services are provided remotely via Zoom unless otherwise agreed.
Weight and Mind Academy provides evidence-based nutrition education, lifestyle guidance and behaviour change support.
The aim of the service is to help clients build sustainable habits, improve consistency with nutrition and develop a healthier relationship with food.
The services provided by Weight and Mind Academy are educational and supportive in nature and do not constitute medical treatment, medical diagnosis, psychotherapy or psychiatric care.
Weight and Mind Academy does not:
Clients using GLP-1 medications (including medications prescribed for weight management) may receive nutrition, lifestyle and behaviour change support alongside their prescribed treatment.
Clients remain responsible for following advice from their prescribing healthcare professional regarding medication use, dosage changes and medical monitoring.
Where appropriate, clients may be advised to seek support from their GP, prescribing clinician or another qualified healthcare professional.
Services are available only to individuals aged 18 years or over.
By booking any service, the Client confirms that:
Weight and Mind Academy reserves the right to decline or discontinue services where the Client’s needs fall outside the scope of support provided.
This may include situations where specialist medical, psychological or other professional support would be more appropriate.
Appointments may be booked through the website booking system Calendly, or by direct communication with Weight and Mind Academy.
An appointment is confirmed once full payment has been received.
The Client is responsible for ensuring that all booking details provided are correct.
Zoom joining details will be provided before the scheduled appointment.
Current prices are:
Initial Consultation
£90
Initial Consultation + Personalised 7-Day Diet Plan
£130
Includes:
Follow-up Consultation
£70
Includes:
4 -Week Weight Management & Lifestyle Support Package
£250
A personalised 1:1 support package designed to help clients build sustainable habits, improve consistency with nutrition and feel more confident with everyday food choices.
Includes:
8-Week Weight Management & Lifestyle Support Package
£360
A comprehensive 1:1 support package providing ongoing guidance, accountability and personalised support to help clients create lasting changes to eating habits and lifestyle.
Includes:
Weight and Mind Programme – 6 Week Programme
£249
A structured online group programme focused on sustainable weight management through evidence-based nutrition, behaviour change and psychology.
The programme is designed for individuals who feel stuck in repeated dieting cycles, struggle with consistency or want structured support to create lasting change.
Includes:
Programme structure:
Week 1: Goals and expectations
Week 2: Balanced, flexible eating habits
Week 3: Breaking the diet cycle
Week 4: Mindful eating and awareness
Week 5: Sustainable movement
Week 6: Maintaining progress
All consultations, packages and programmes must be paid for in full before services begin.
No appointment, package or programme place will be reserved until payment has been received.
Payments are personal to the Client and cannot be transferred to another person.
Failure to complete payment may result in cancellation of the booking.
Initial consultations last approximately 60 minutes.
Follow-up consultations last approximately 40 minutes.
Clients are responsible for attending appointments on time.
If a Client arrives late, the consultation will still finish at the originally scheduled time to avoid affecting other appointments.
Weight and Mind Academy reserves the right to shorten or cancel a consultation where a Client arrives significantly late.
Clients may be required to complete health questionnaires, food diaries or assessment forms before their consultation.
Providing accurate information helps ensure that recommendations are appropriate and personalised.
Clients are responsible for informing Weight and Mind Academy about relevant information, including:
Failure to provide important information may affect the suitability and effectiveness of the support provided.
Support packages are structured services designed to be completed within a specific timeframe.
4-Week Package
The package should be completed within 6 weeks from the date of the Initial Consultation.
8-Week Package
The package should be completed within 10 weeks from the date of the Initial Consultation.
Unused consultations expire after these periods unless otherwise agreed in writing.
Packages are personal to the Client and cannot be transferred.
Unused consultations cannot be exchanged for cash or alternative services.
Where included within a package, email support is available between scheduled consultations.
Email support is intended for:
Email support does not include:
Emails are usually answered within 2 working days during normal working hours.
Weight and Mind Academy does not provide 24-hour support.
A Client may reschedule a consultation without charge by providing at least 24 hours’ notice.
Where a consultation is cancelled with less than 24 hours’ notice, Weight and Mind Academy reserves the right to charge 50% of the consultation fee.
Failure to attend without notice will normally result in the consultation being considered completed.
Exceptional circumstances, such as emergencies or unexpected serious events, will be considered at the discretion of Weight and Mind Academy.
If Weight and Mind Academy needs to reschedule an appointment due to unforeseen circumstances, an alternative appointment will be offered.
Individual consultations and services are paid for in advance.
Refund requests will be considered only where a service has not yet started and where required under applicable consumer protection legislation.
Support packages are purchased as complete programmes of support.
Once a package has started, no refunds will be provided for unused sessions or early withdrawal.
The Weight and Mind Programme is purchased as a complete six-week programme.
Once the programme has started or access to programme materials has been provided, fees are non-refundable except where required by law or where Weight and Mind Academy cancels the programme
The effectiveness of nutrition and lifestyle support depends on the Client’s participation, communication and commitment.
The Client agrees to:
Weight and Mind Academy provides guidance, education and support; however, the Client remains responsible for their own choices, decisions and actions.
Weight and Mind Academy may provide nutrition and lifestyle support to clients who are using prescribed GLP-1 medications for weight management.
This support may include:
Weight and Mind Academy does not:
Clients using GLP-1 medication must continue to follow the guidance provided by their prescribing clinician and should seek medical advice if they experience concerns or side effects.
Weight and Mind Academy provides nutrition education, lifestyle guidance and behaviour change support.
The services provided are not intended to diagnose, treat, cure or prevent any medical condition.
Weight and Mind Academy does not replace:
Clients with medical conditions, complex health concerns or specific medical requirements should seek appropriate support from qualified healthcare professionals.
Where Weight and Mind Academy believes that additional professional support may be beneficial, the Client may be advised to seek further guidance.
Weight and Mind Academy is committed to providing high-quality, evidence-based support.
However, specific outcomes cannot be guaranteed.
Results from nutrition and lifestyle support vary between individuals and depend on many factors, including:
Weight loss, changes in body composition, improved habits or other outcomes cannot be guaranteed.
Weight and Mind Academy does not promise or guarantee a specific amount of weight loss or a specific timeframe for achieving results.
Weight and Mind Academy aims to provide appropriate and responsible support.
However, services may not be suitable for everyone.
Weight and Mind Academy reserves the right to decline, pause or discontinue services where:
Where possible, appropriate guidance will be provided regarding alternative support.
The Weight and Mind Programme includes live online group sessions.
To create a safe and supportive environment, all participants agree to:
Participants must not:
Weight and Mind Academy reserves the right to remove a participant from the programme if their behaviour is inappropriate, disruptive, threatening, discriminatory or harmful to others.
No refund will be provided in cases where removal occurs due to inappropriate behaviour.
The Weight and Mind Programme consists of scheduled live Zoom sessions.
Participants are responsible for attending sessions at the agreed times.
If a participant cannot attend a live session:
Where possible, general programme resources may be provided at the discretion of Weight and Mind Academy.
Weight and Mind Academy respects the privacy and confidentiality of clients.
Information shared during consultations will be treated confidentially and will only be used for the purpose of providing services.
Clients participating in group programmes agree to respect the confidentiality of other participants.
Participants must not share:
shared by other participants during group sessions.
All materials created and provided by Weight and Mind Academy remain the intellectual property of Weight and Mind Academy.
This includes, but is not limited to:
Materials are provided for the Client’s personal use only.
The Client must not:
without prior written permission from Weight and Mind Academy.
The information provided on the Weight and Mind Academy website is intended for general educational purposes only.
Website content does not constitute medical advice or create a professional-client relationship unless a service has been purchased and confirmed.
Weight and Mind Academy aims to ensure website information is accurate and current but cannot guarantee that all information will always be complete, error-free or suitable for every individual.
Weight and Mind Academy provides services with reasonable skill and care.
However, to the fullest extent permitted by law, Weight and Mind Academy shall not be responsible for:
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
Weight and Mind Academy will not be responsible for delays, cancellations or inability to provide services caused by circumstances outside reasonable control.
Examples may include:
Where possible, Weight and Mind Academy will provide alternative arrangements.
Weight and Mind Academy aims to provide a professional and supportive service.
If a Client has a concern or complaint, they should contact:
Email:
contact@weightandmind.co.uk
The complaint should include:
Complaints will be reviewed and responded to within 14 working days where possible.
Weight and Mind Academy will aim to resolve concerns fairly and professionally.
Weight and Mind Academy respects the privacy of clients and processes personal information responsibly.
Personal information may be collected and processed for purposes including:
Information will be handled in accordance with applicable data protection legislation, including UK GDPR requirements.
Further information is available in the Weight and Mind Academy Privacy Policy.
Weight and Mind Academy reserves the right to update these Terms and Conditions when necessary.
The latest version will always be made available on the website.
Changes will not affect services already purchased unless required by law.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms or the services provided by Weight and Mind Academy shall be subject to the jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
These Terms and Conditions represent the complete agreement between the Client and Weight and Mind Academy regarding the services provided.
By purchasing or participating in any service, the Client confirms acceptance of these Terms and Conditions.